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Secure The Bags

Frequently Asked Questions


What is a smart locker?
A smart locker is a modern, automated storage solution that uses secure, technology-driven lockers
for you to store and access your belongings through an app.

 

How do I access my storage locker?
Access is simple. You use our secure mobile app to manage your storage session. This includes
locating your nearest locker, selecting the size of your compartment, payment for your session, and
opening and closing the compartment door.


Is my stored property secure?
Yes, our system only allows access from the device you designate to use the compartment to ensure
that your belongings are protected at all times. The lockers weight ½ ton and require special
equipment to move them.


What sizes of lockers are available?
We offer a variety of locker sizes to accommodate different storage needs, ranging from small
lockers for personal items like purses and backpacks to larger units for bulkier belongings like
jackets and small rolling suitcases.


How do I reserve or rent a smart locker?
You can easily reserve or rent a smart locker through our mobile app. Just choose the size and
rental period that suits your needs, complete your booking, and you’ll receive instant access details.


What happens if I go over my allotted time?
Please select the appropriate amount of time for your session. Please leave room in your session in
case something happens. When your time is up, your compartment becomes available for booking.
This means someone else will have access to the compartment with their paid session.


Are there any restrictions on what I can store in the lockers?
Yes, for safety and legal reasons, items like flammable materials, perishable foods, hazardous
substances, and illegal items are not allowed in our lockers. Check our full policy for detailed
guidelines.


Is there a minimum or maximum rental period?
We offer flexible rental options by the hour. There is no strict minimum or maximum rental period, so
you can store your items for as short or as long as you need.


Can I access my locker at any time?
This will depend on the location you choose to use. Some have operating hours like music venues
and public parks. Others, like parking lots and sidewalks have 24/7 access for your convenience.


What should I do if I have trouble accessing my locker or need assistance?
If you encounter any issues or need help, our customer support team is available via email to assist
you promptly. Please email admin@securethebags.co.

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